I want to join
Review membership, verification, and evidence requirements, then start an application.
Start membership applicationHelp and support center
Find the right path without losing operational context.
From membership and sign-in to services, security, and support monitoring, this center directs you to the appropriate public or controlled workspace.
I already have an account
Sign in to submit and monitor a support case, service question, or account issue.
Client loginI need service guidance
Find the right procurement, pooling, repair, AOG, or planned-demand pathway.
Explore solutionsGuided support
Find the right answer before you send a message.
Search, choose the relevant path, and submit an inquiry only when an accountable review is needed.
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4 guides and 12 answers match your selection.
Sign in or recover access
Use the secure member sign-in route for an active organization. If access cannot be restored, use the form below—never send passwords or identity documents in a public message.
Member sign-inUnderstand membership before applying
Review corporate and independent-professional membership, admission checks, and controlled activation before starting an application.
Membership pricingChoose the right operating path
Find the procurement, pooling, MRO, planned-demand, or controlled AOG workspace that matches the accountable organization and case state.
Explore solutionsReview privacy, evidence, and authority boundaries
Public guidance does not grant access, approve technical decisions, or release counterparty information. Those actions remain governed in the member workspace.
Trust centerFrequently asked questions
Clear answers with explicit boundaries
12 answers
Who can create an account?
Registered civil-aviation organizations can apply for corporate membership. Eligible people can apply in their own name as Independent Professionals.
Does creating an account activate access?
No. Identity, representation, purpose, evidence, and operating scope are reviewed before a controlled activation decision.
What is the difference between corporate and independent membership?
Corporate membership belongs to a registered organization and its authorized users. Independent membership belongs to one verified person and creates no organization authority.
Is Nexus the seller or repair organization?
Nexus provides controlled discovery, coordination, access, evidence, and monitoring. Asset ownership, technical authority, and transaction responsibility remain with the responsible parties.
Where do I report an AOG or safety-sensitive issue?
Verified members submit these through their controlled workspace so the accountable owner, urgency, evidence, and decision history are explicit. Public messages cannot initiate operational action.
When are direct counterparty details released?
Only after verification, technical-fit review, acceptance of terms, and the release gate for the specific controlled opportunity.
Can I send part numbers, customer data, or technical evidence here?
No. Do not include sensitive personal data, customer data, aircraft or part serial numbers, controlled technical material, or credentials in public channels. Use the authenticated workspace when authorized.
What happens after I submit the public support form?
The inquiry receives a reference and enters a separate public-support review queue. It is not a member support case, admission decision, or operational instruction.
What if I never receive the verification email?
Check the address you entered and your spam folder, then use the secure sign-in or recovery path. Never share a password or verification code in a public channel; if it still fails, submit a bounded inquiry.
Why is my membership request still pending?
Admission is a controlled review of identity, representation, purpose, evidence, and scope. A pending request is not an approval; use your reference or a bounded inquiry for follow-up without resending sensitive evidence publicly.
How do I ask about a payment or invoice?
Choose Billing in the support form and include only the reference or general context needed for review. Public guidance cannot change a payment, issue a refund, or confirm a provider outcome.
How do I follow up after a public inquiry?
Keep the reference shown after submission and use it when contacting Nexus through the selected route. Public inquiries remain separate from member cases, and no response time is guaranteed.
Direct channels
Reach Nexus for general guidance.
Direct Telegram and Bale chats are for general guidance and do not replace the member workspace or an operational case.
Pre-membership support
Submit an inquiry with enough context.
For membership, account, product guidance, privacy, or a general technical issue. This form does not create an operational case or technical instruction.
- Do not include sensitive data, serial numbers, controlled material, or credentials.
- Already active? Sign in to create and follow a controlled case.
- Bounded inquiryShare only the context needed for general review.
- Accountable reviewYour reference enters a separate public-support review queue.
- Response on your routeNexus contacts you through the selected route only to address this inquiry.
This page does not guarantee a response or decision time. Urgency, ownership, and timing are set only in the controlled workflow by an authorized party.
Need accountable human support?
Submit the issue through the path that matches your account state.
Technical, safety, and regulatory matters are handled only by authorized people and organizations.